Updated: 9 December 2019
This ISACA® privacy notice (“Privacy Notice”) describes how the Information System Audit and Control Association, Inc. (“ISACA”, “we” or “us”) collects, uses, shares, and retains personal information that you provide to us, or that we collect, when you use the ISACA website located at www.isaca.org and other websites owned or controlled by ISACA (the “Sites”) or related mobile applications, use ISACA products and services and complete related forms, participate in ISACA events, or communicate with one of our customer service representatives (“Personal Data”).
This Privacy Notice does not cover the privacy practices of local ISACA chapters, which are separate legal entities that – depending on where they are located, may be subject to different laws and requirements than those of ISACA (to understand how chapters use personal information, please contact them directly). Please note that if you disagree with anything in this Privacy Notice, you must not use the Sites or mobile applications, or provide personal information to us in connection with ISACA’s products or services.
Table of Contents
- Data Protection Contacts
- Collection of Personal Information
- Online Advertising; Tracking
- Use, Sharing and Retention of Personal Information
- Special Notice for California Residents - Do Not Sell My Information
- Special Information for Nevada Residents
- How to Contact ISACA and Modify Your Information or Preferences
- Modifications to this Privacy Notice
- Questions, Concerns or Complaints
1. Data Protection Contacts
ISACA Privacy Contact:
1700 E. Golf Road, Suite 400
Schaumburg, Illinois 60173, USA
Dr. Volker Wodianka, LL.M. (IT&T)
SCHLUTIUS Data Privacy & Compliance GmbH
20095 Hamburg, Germany
2. Collection of Personal Information
A. Information You Directly and Voluntarily Provide to Us.
Membership: If you provide your Personal Data to ISACA to become a member of ISACA, or if you sign up to become a registered user of any website operated by ISACA, you will be required to provide certain information as part of the registration process. This information may include your first and last name, email address, and business or home address. We may also request that you voluntarily provide other information, such as your phone number, date of birth, demographic information, educational background, work experience, information about your non-ISACA certifications, or courses or areas of study in which you may be interested and information about your company as it relates to ISACA’s products and services and your ISACA membership. Membership information is used to communicate with you, to design content and activities that we believe would be of interest to you, and to ensure that ISACA will not violate any applicable U.S. sanctions in providing you access to ISACA’s goods and services. If you wish to opt-out of receiving these communications from us, please follow the instructions contained in an applicable communication you receive from us or go to the Preference Center or go to the Data Subject Access Portal and submit a request.
Events and Conferences: ISACA may host events that include in-person and virtual conferences, training, knowledge sharing and webinars. If you register for an ISACA event and you are an ISACA member, we will access the information in your member account to provide you with information and services associated with the event. If you register for one of our events and you are not an ISACA member, we will collect your first and last name, email address, business or home address, information about the type of business you work for or with and your role in that business, which we will use to provide you with information and services associated with the event.
Publications: We offer various publications and materials through our Sites. Some of these publications and materials are publicly accessible, however, others require that you to be an ISACA member, or that you create an account and subscribe to receive these publications and materials. If you are not an ISACA member and you create an account for this purpose, you will be required to provide certain information as part of your account registration, which may include your first and last name, email address, and business or home address and professional information. You may manage your ISACA subscriptions by subscribing or unsubscribing at any time. Please use the Preference Center, Data Subject Access Portal or email email@example.com to modify or cancel such subscriptions.
Exams and Certification: When you register to take an ISACA certification exam, we will collect your first and last name, email address, phone number, business address, home address, demographic information and professional and education history. We may also collect and store information you provide to us about special accommodations that you may request. Only authorized employees within ISACA have access to your certification exam scores and personal information pertaining to any special accommodations you may request. ISACA will collect your exam results and, in conjunction with maintaining your certification(s), your record of participation in continuing professional education.
Certification Status: If you hold an ISACA certification, we may share your certification status with third parties that ask about your status. We only share your certification status with third parties due to requirements that are applicable to our certifications in order to provide you with the applicable certification, which only do with your prior consent.
Communications with ISACA: If you communicate or correspond with us by email, through postal mail, via phone or through other forms of communication, including our customer service center, we may collect the information you provide as part of those communications. For example, if you correspond with us through email, we may collect and store the email address you use to send the applicable correspondence and use it to respond to your inquiry; to notify you of ISACA conferences, publications, or other services; or to keep a record of your complaint, accommodation request, and similar purposes.
B. Information We Automatically Collect from You.
We may automatically collect information about you when you use the Sites or our services. For example, if you access the Sites through a computer, we will automatically collect information such as your browser type and version, computer and connection information, IP address, pages you have visited and standard web log information. We may use remarketing tools that will serve ads to you based on your location, the content you have explored on our site to render ads to you after you have left our Site. If you access the Sites through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
This information that we automatically collect from you is used to enhance the performance of ISACA’s website. ISACA also uses your location information (if shared with ISACA) to identify the geographic locations from which our content is accessed so that we can better understand what content topics may be most relevant in that region, and to ISACA members generally, and to develop resources around those content topics.
We may automatically collect information from you when you use the Sites using “cookies” and other similar technologies, such as web beacons. Cookies are small amounts of data that are stored within your computer’s Internet browser and that are accessed and recorded by the websites that you visit so that they can recognize the same browser navigating online at a later time. The cookies are not able to execute code or access other information stored on the computer. Web beacons are transparent pixel images that are used in collecting information about website usage, email response and tracking.
Information that may be collected by cookies when you use the Sites may include, without limitation:
- the pages you visit within the Sites;
- the date and time of your visit to the Sites;
- the amount of time you spend using the Sites;
- the Internet Protocol (IP) address used to connect your computer to the Internet; and/or
- your computer and connection information such as your browser type and version, operating system and platform.
ISACA will not associate identifiers from cookies or similar technologies with sensitive identifiers about you, such as race, religion, sexual orientation or health.
C. Information Collected by Third Parties through Third-Party Links and Content.
D. Information Collected by Third-Party Analytics Services.
E. Information You Share on Third-Party Websites or through Social Media Services.
The Sites may include links to third-party websites and social media services where you will be able to post comments, stories, reviews or other information outside of ISACA’s control. Your use of these third-party websites and social media services may result in the collection or sharing of information about you by these third-party websites and social media services. ISACA is not responsible for the security or privacy of any information collected by other websites or other services. Information collected by third parties is governed by their privacy practices. We encourage you to review the privacy policies and settings on the third-party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third-party websites and social media services.
F. Information You Post on the Sites.
If you post information on public areas of the Sites, that information may be collected and used by ISACA, other users of the Sites, and the public generally. In addition, if you are an ISACA member or registered user and choose to participate in our professional networking features, which are provided by our third-party vendor and volunteer platform provider, Higher Logic (located in the United States, for privacy information on Higher Logic contact: firstname.lastname@example.org), postings you make in connection with those features will be associated with the personal information in your public member profile (which includes your name, user name, and other optional information you may choose to include). Higher Logic collects information for the volunteer management platform and other ISACA platforms on the instruction of ISACA. ISACA may share the following personal data with Higher Logic for this volunteer management platform and other ISACA platforms: your name, state, zip code, country, phone number, bio, email, job title, company, ISACA and non-ISACA certifications, education (university or school and degree), areas of interest, membership level, chapter membership, chapter leader role, chapter ID, work experience, date of birth, photo and staff membership.
If you decide to participate in our platforms and professional networking features, keep in mind that your personal information (for example, your name and online user name), along with any substantive information you disclose in the communication you decide to post, will be publicly accessible and viewable by others who visit that area. In addition, we may highlight certain users’ postings or contributions to other members of the ISACA professional networking features. For example, users who participate actively in our social networking features, like contributing materials and engaging in certain online activities, will be listed as “active members” in a roster that is viewable by all other registered users. It is possible that your posting may result in unsolicited messages from third parties. We strongly recommend that you do not post any information on the public areas of the Sites that allows strangers to identify or locate you or that you otherwise do not want to share with the public.
G. Information You Provide to Payment Processors.
All payments made to ISACA are processed by a PCI/DSS-compliant (these are payment card industry security standards) payment processing service engaged by ISACA. All information collected by these third-party providers for purposes of processing your payments is not available to us, unless you have otherwise provided this information to us in connection with your use of the Sites or our products and services.
H. Personal Information Provided by Third Parties.
We may receive personal information about individuals from third parties. This may happen if your employer pays and registers you for training, certification, or membership, however, we will only share information about you with your employer if you consent in advance to our sharing this information. Our third-party training partners may also share your personal information with ISACA when you sign up for training, certification or membership through the applicable training partner.
3. Online Advertising; Tracking
ISACA and third-party businesses may use the information collected through the Sites using cookies, web beacons, and other similar technologies to help manage online advertising programs. This information may enable ISACA and our third-party advertising services and other third-party businesses to track the actions of users online over time and across different websites or platforms to measure statistics relating to marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers and that will improve the consumer experience. For information about how tracking works for online advertising purposes, and what happens when you elect a do-not-track option, visit www.aboutads.info/choices. In addition, some third-party businesses may provide a mechanism to opt-out of their technology. For more information about the opt-out process, you may visit the Network Advertising Initiative website, available at: www.networkadvertising.org/managing/opt_out.asp.
Do Not Track: Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit. However, ISACA does not respond to “Do Not Track” (DNT) signals. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
4. Use, Sharing and Retention of Personal Information
A. How We Use Your Information.
ISACA uses personal information for the purposes described at the time of collection, to provide membership benefits and other services to you, including order processing, processing of certification or membership applications, or registering you for event or training programs, or registering you for reduced hotel price rates, and to otherwise process your requests or address your inquiries, and to report to others about whether you are certified or not. ISACA also publishes the names, titles, country and business affiliations of officers, committee members and others who have assisted with initiatives or projects to provide recognition of their achievements to the ISACA community. ISACA also uses your information, as permitted by law, to provide you with information about ISACA, our products and services or other products and services in which we believe you may be interested. If you are a member or registered user, we may email you about products and services that we believe may be of interest to you. If you wish to opt-out of receiving these emails from us, please follow the instructions contained in an applicable email you receive from us, which will allow you to opt-out of receiving these types of email communications from us. We may also use your personal information to tailor your experience at our Sites, to compile and display content and information that we think you might be interested in, and to provide you with content according to these preferences. ISACA may also use this information to help us understand our members’ needs and interests, to better tailor our products and services to meet your needs.
B. How We Share Your Information with Third Parties.
Except as set forth in this Privacy Notice or when specifically agreed to by you, we will not disclose personal information we gather from you to third parties unless ISACA is required to share this information to complete your request or for legitimate business purposes. ISACA shares personal information in the following circumstances:
Third-Party Service Providers. We may share your information with vendors or third parties who deliver or provide goods and services or otherwise act on behalf of or at the direction of ISACA. These third parties may include, for example, our third-party technology providers, including our mobile application vendor, exam-testing agencies and training providers and partners, product-fulfillment companies, and third-party event hosts, hotels for conference registrants, sponsors, co-sponsors and exhibitors. These third-party service providers will only have access to the information needed to perform these limited functions on our behalf. If you do not wish to have your information included in an attendee list or to receive information from sponsors, co-sponsors and/or exhibitors, you can express your preferences when you register for events or you may contact ISACA directly at email@example.com or through the Data Subject Access Portal.
Volunteers and Board Members. We may share your information with our affiliates, subsidiaries and ISACA volunteers and board members for purposes of conducting ISACA’s internal business operations. ISACA also makes publicly available the names, titles, country and business affiliations of officers, committee members and others who have assisted with initiatives or projects.
Other ISACA Organizations. We may share your information with your local ISACA chapter so that they may offer membership and associated services to you pursuant to your membership in that Chapter, the IT Governance Institute as well as ISACA subsidiaries and affiliates to provide information regarding their programs and initiatives. If you participate in our “Enterprise Participation Program,” your information, particularly with respect to the goods and/or services your company has purchased from ISACA for your benefit, will be shared with your organization’s program coordinator.
ISACA Events. If you are an event attendee, speaker, or sponsor, certain items of your information may be included in the event roster, which will be publicly disclosed, and may also be shared with third-party event sponsors and exhibitors. Your information may also be shared with the TripBuilder conference application. ISACA provides conference attendee information to TripBuilder ( First Name, Last Name, Company Name, Country, ISACA Certifications Held, Email address (not publicly visible unless the user chooses to make it publicly visible to other app users), Session selections (Conference specific)) during conference registration. TripBuilder administers the conference mobile application and validates that you are an attendee before this application can be downloaded by you. Any data TripBuilder collects is deleted by TripBuilder after the event takes place. Further, by registering and attending an ISACA event, you agree irrevocably, with no compensation to you, that ISACA or any third party who is acting on ISACA’s behalf may create images, videos and/or sound recordings of you (“works”) at the event for marketing purposes. This grant of rights in the works also includes the rights to adapt, reproduce, distribute, perform, make available to the public, broadcast, retransmit or sublicense the works to ISACA’s affiliates. This grant of rights in the works also includes all current and future media and is not restricted to time or territory.
Potential Employers. If you use our Career Center services, the information you include in your profile will be shared with our Career Center site vendor and will be subject to the vendor’s privacy policies. When you provide information in the Career Center, your information may be accessible to potential employers or recruiters. ISACA will only share information about you with potential employers or recruiters if you consent in advance to our sharing of this information.
Response to Subpoenas, Court Orders, Government Requests or to Protect Rights and to Comply with Our Policies. To the extent permitted by law, we will disclose your information to government authorities or third parties if: (a) required to do so by law or regulation, or in response to a subpoena or court order or any other enforceable governmental request or order; (b) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or (c) we believe that you have abused the Sites by using them to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws. You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law.
Business Transfers; Bankruptcy. In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. Unless you are residing in the European Economic Area, we reserve the right, as part of this type of transaction, to transfer or assign your information and other information we have collected from users to third parties. ISACA will still ensure the confidentiality and security of any user information. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred user information will be subject to this Privacy Notice.
Aggregate Information. We may share your information with affiliated or unaffiliated third parties on an anonymous, aggregate basis. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.
Where we do share your personal data with third parties, ISACA takes steps to ensure that they use appropriate safeguards to protect your personal data.
C. Information for Individuals Located in the European Union.
Legal Basis for The Processing of Personal Information from EEA Residents
If you reside within the European Economic Area (EEA), our processing of your personal information will be legitimized as follows:
(i) Whenever we require your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This article in the GDPR describes when processing can be done lawfully.
(ii) If the processing of your personal data is necessary for the performance of a contract between you and ISACA or for taking any pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b).”). If this data is not processed, ISACA will not be able to execute the contract with you.
(iii) Where the processing is necessary for us to comply with a legal obligation, we will process your information on basis of GDPR Article 6(1) lit. (c), for example complying in the fields of employment law.
(iv) And where the processing is necessary for the purposes of ISACA’s legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f), for example to detect fraud.
(v) You may also receive personalized advertising where you indicate to ISACA specific interests by requesting information about a product or service or by indicating your marketing preferences in the Preference Center (access to which is provided at the bottom of this page), however, you may also receive general
Transferring Personal Data from the EU to the US:
ISACA has its headquarters in the United States. Information we collect from you will be processed in the United States. The United States has not sought nor received a finding of “adequacy” from the European Union under Article 45 of the GDPR). A finding of “adequacy” in short means that the European Commission has decided that this country outside the EEA ensures an adequate level of data protection. ISACA relies on derogations as set forth in Article 49 of the GDPR as the United States has no “adequacy” decision and no other safeguards under the GDPR are in place (for example binding corporate rules on the transfer outside the EEA). In particular, ISACA collects and transfers to the U.S. personal data only: with your explicit consent; to perform a contract with you; in a manner that does not outweigh your rights and freedoms. If this data is not processed and transferred, ISACA will not be able to execute the contract with you or you will not have access to any or all of the benefits and features associated with your transaction. ISACA endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with ISACA and the practices described in this Privacy Notice. ISACA also minimizes the risk to your rights and freedoms by not collecting or storing sensitive information about you.
If you wish to confirm that ISACA is processing your personal data, or to have access to the personal data ISACA may have about you, please contact us at firstname.lastname@example.org or access the Data Subject Access Portal.
European Union Data Subject Rights
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects (these are persons that can be identified).
This Privacy Notice is intended to provide you with information about what personal data ISACA collects about you and how it is used.
If you wish to confirm that ISACA is processing your personal data, or to have access to the personal data ISACA may have about you, or have other questions, please contact us at through our Data Subject Access Portal or via email@example.com.
You may also request information through our Data Subject Access Portal about: the purpose of the processing; the categories of personal data concerned; who else outside ISACA might have received the data from ISACA; what the source of the information was (if you did not provide it directly to ISACA); where the personal data is stored and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by ISACA if it is inaccurate. You may request that ISACA erase that data or cease processing it, subject to certain exceptions. You may also ask ISACA for your personal data to be supplemented or updated, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. You may withdraw your consent for the processing of personal data or the further processing of personal data by ISACA at any time. YOU MAY ALSO REQUEST THAT ISACA CEASE USING YOUR DATA FOR DIRECT MARKETING PURPOSES THROUGH THE DATA SUBJECT ACCESS PORTAL OR BY EMAILING PRIVACY@ISACA.ORG. In many countries (including EEA countries), you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how ISACA processes your personal data. When technically feasible, ISACA will—at your request—provide your personal data to you or transmit it directly to another controller. You have the right to receive your personal information in a structured and standard format.
In addition to the information contained in this Privacy Notice, you may be provided with additional and contextual information concerning particular services or the collection and processing of your personal data upon request.
Reasonable access to your personal data will be provided at no cost to ISACA members, conference attendees and others upon request made to ISACA at via the Data Subject Access Portal or firstname.lastname@example.org. If access cannot be provided within a reasonable time frame, ISACA will provide you with a date when the information will be provided. If for some reason access is denied, ISACA will provide an explanation as to why access has been denied.
D. Security of Your Information.
ISACA uses reasonable physical, technical and administrative measures to safeguard personal information you provide through the Sites or in connection with ISACA’s products and services. Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, ISACA cannot guarantee or warrant the security of any information you transmit on or through the Sites and you do so at your own risk.
E. Data Storage and Retention.
Your personal data is stored by ISACA on its servers, and on the servers of the database management services ISACA engages, located in the United States. ISACA retains data for the duration of the customer’s or member’s business relationship with ISACA and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your personal data are processed. We will retain your personal data as long as you are an ISACA member or require our services so that we can provide these services to you.
If you are located in the European Economic Area, at the moment you cancel your ISACA membership or withdraw your consent for the processing of your personal information, all your personal data received and stored are erased if no longer needed by us. Unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only keep this personal data for as long as necessary. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact our data privacy resource at email@example.com or go to the Data Subject Access Portal.
5. Special Notice for California Residents - Do Not Sell My Information.
The California Consumer Protection Act (“CCPA”) requires specific disclosures to California residents. These required disclosures are organized separately for convenience and to reflect terminology used in the CCPA but ISACA’s privacy notice will provide additional detail on ISACA’s Privacy Practices. If you wish to request more information from ISACA or inquire on exercising your rights under CCPA, you can reach out to ISACA by accessing the Data Subject Access Request Portal; e-mailing ISACA at firstname.lastname@example.org or by calling ISACA (toll free) at +1.844.472.2246.
6. Special Information for Nevada Residents.
The Privacy and Security of Personal Information Chapter of Nevada law provides that where certain types of Personal Information (“Covered Information”) are collected via a website or online service maintained by the operator of such site that the operator notify the consumer of the categories of information collected; how it is collected, shared, used and, where applicable, access by third parties. You will find this information above in Sections 2, 3, and 4. If you wish to may a request with respect to your data, please see the instructions in Section 7 below.
ISACA does offer sponsorship opportunities to third parties for online and in person events to generate funds to support ISACA’s mission. As part of these opportunities, ISACA may share the information provided at event registration with the sponsor in return for a fee. If you have attended a sponsored event but do not wish to have your information provided to a Sponsor, please contact email@example.com to opt out.
7. How to Contact ISACA and Modify Your Information or Preferences.
Questions regarding this Privacy Notice should be directed to ISACA’s data privacy resource: firstname.lastname@example.org. If you would like to modify the types of marketing email messages you receive from ISACA, you may do so by following the instructions within the body of any email message that you receive from us.
To help us keep your personal information up to date, or to request access to the personal information ISACA maintains about you, you may contact us at 1700 E. Golf Road, Suite 400, Schaumburg, Illinois 60173, USA or by email to email@example.com or you may update your ISACA Profile information by visiting www.isaca.org, logging into your profile and accessing the MyISACA tab . Or, if you are a registered user of one of our Sites, you may go online to your personal profile and update your information in that area. You may also make a request with respect to your data through the Data Subject Access Portal or change your communication preferences through the Preference Center .
ISACA is a professional membership association and the Sites are not directed to children under the age of 13. ISACA does not knowingly collect personally identifiable data from persons under the age of 13 of COPPA (The Children’s Online Privacy Protection Act). If you are a parent of a child under 13, and you believe that your child has provided us with information about him or herself, please contact us at firstname.lastname@example.org.
9. Modifications to this Privacy Notice.
From time to time, ISACA may need to update or modify this Privacy Notice, to reflect changes in our business practices, data collection practices or organization. We reserve the right to amend this Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice on the Sites, or, if you have provided your email address to us, sending you an email notifying you of the amended Privacy Notice. It is strongly recommended to check the Site often, referring to the date of the last modification listed at the top. We will in any case not reduce your rights under this Privacy Notice without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the Sites, and cease providing personal information to us, prior to the time the modified Privacy Notice takes effect. If you continue using the Sites or provide personal information after the modified Privacy Notice takes effect, you will be bound by the modified Privacy Notice.
10. Questions, Concerns or Complaints
If you have any questions or concerns about this Privacy Notice, please contact ISACA’s data protection resource at: email@example.com.